Understanding how we work together to build positive relationships is our main priority. This service guide has been developed to ensure we provide you with all the information you need to ensure we meet your needs and goals.
Our ongoing commitment to you is to provide easy to understand information about our services. In doing so, we would welcome any feedback from you to tell us where we can improve and give us the opportunity to make changes.
We are committed to providing personalised disability support that is flexible, friendly, and focused on helping you enjoy a meaningful and independent life. Our team loves helping people reach their goals. We want to make sure you feel supported, respected, and in charge of your own life.
We are a non-registered provider. This is very important to know because:
We can support you if your plan is self-managed or plan managed
We can't support you if your plan is NDIA managed
We proudly serve plan-managed and self-managed NDIS participants. While we are not a registered provider, this does not change our standards of practice: we strictly follow the NDIS Code of Conduct and our rates are always in line with NDIS price limits.
This structure allows us to offer you the same quality assurance with the benefit of greater flexibility and highly personalized supports.
We deliver services within Wagga Wagga (NSW) and surrounding areas.
We offer flexible, person-centred supports across Core and Capacity Building categories.
Core Supports
Support for everyday personal tasks like showering, dressing, eating, and household chores.
Funding for a support worker to assist or supervise you while you take part in community activities.
The combined category funding a support worker to help you take part in social, recreational, and work-related activities.
Funding to pay for a provider to take you to and from activities, or a contribution towards your travel costs.
Capacity Building Supports
This specific support is focused on training and skill development to increase your ability to participate independently in the long run.
Supports for assessment, job training, and on-the-job assistance to help you secure and maintain employment.
Funding for training and skill development to help you become more independent in community activities.
Funding for providing non-clinical support for exercise (e.g., encouraging a walk, assisting at a gym), or cooking instruction based on a provided diet plan.
We believe getting started should be clear and stress-free. Here is what you can expect when you choose us.
Just reach out! We'll have a friendly chat about what support you need and confirm your funding status (plan-managed or self-managed).
We'll meet up for a focused conversation to truly understand your goals and preferences so we know exactly how to help you best.
We work together to create your tailored support plan. Once you are happy with it, we'll sign the service agreement to confirm all the support details and costs.
Everything is finalised, your support worker is briefed, and services begin right on schedule. It's time to start working towards your goals!
Our fees align with NDIS price guidelines, and that won't ever change!
Our prices align with the NDIS Price Guide maximum allowable rates.
Time spent on essential tasks like report writing, planning, and communication is charged at the applicable NDIS rate.
We bill for our support worker's time spent travelling to your support location, up to the NDIS maximum time limits.
We charge non-labour costs like vehicle use (up to $0.99 per kilometre), as well as any necessary road tolls, parking fees, or public transport tickets.
We charge the full scheduled fee if you provide less than 7 clear days' notice for your support (as per NDIS Price Guidelines).
A full, detailed schedule of fees and rates for specific support categories is available upon request.
We require a minimum of 7 days notice for cancellation. We commit to holding your time exclusively; therefore, we must charge the scheduled fee when notice is not provided.
When a cancellation happens close to the specified time, it becomes difficult for us to fill that spot, and we still have those important costs to cover. Your notice helps us ensure we can continue to provide a high-quality experience for everyone!
We all have legal and ethical rights and obligations.
We value feedback and commit to resolving any complaints quickly and fairly.
Phone: 0409 402 819
Email: info@empowerriverina.com.au
Your complaint or feedback will be thoroughly reviewed and processed within 10 business days.
If you are not happy with our answer, you can contact the external government body that looks after support quality (NDIS Commission).
Phone: 1800 035 544
Web:
https://www.ndiscommission.gov.au/
For all enquiries, use the details below to get in touch.